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Fusion fury


MediaBoy

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Apologies in advance for the rant, but tonight was the straw that broke the camel's back.


I know we've discussed gyms in the past, but I really think Fusion's gone down hill.


The staff are pretty useless... there's not enough equipment to go round... The piles of weights scattered and left all over the gym floor... The water taps don't work... It smells like someone's unzipped and urinated all over the changing rooms... The groups of "lads" that whoop with delight when one of them can lift a heavy weight.


Grim. I wouldn't mind if it cost something more like ?25 rather than ?48. Anyone else agree?

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I agree it's very frustrating. It has the potential to be a great gym but the lack of customer service and the very poor maintenance of the gym and the equipment is continuingly awful and has been discussed many times on the forum before. That said, any gym at this time of year is going to be a nightmare. Last night it was packed in there and I had to wait for every machine, and I expect it to be the same for at least the next 2 to 4 weeks while all the guilty post-Christmas gym joiners have a go at exercise and then give it up in February.
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You can dismiss me as a New Year's resolution joiner ;) but I've heard nothing but bad stuff about Fusion and wondering if there's a decent gym in the area worth joining?


I've been a member of most of the big fitness chains over the years but none of them seem to have any branches anywhere near - i know when I was a member of Virgin Active I had to go to Streatham if I wanted to work out at the weekend but now i work from home it has to be as easy as possible!

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Lots of threads on here about Fusion...all generally very bad. The council own the property, Fusion run and manage it, very poorly. Just like G4S running the security for the Olympics.... The council don't seem to do anything about it. Fusion used to have really good staff that all cared. They were told that they all put too much focus on customer service and needed to concentrate on sales, hence the decline. Fusion got rid of the good ones.
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You can hear the cogs turning when you ask any of them a question.


speedbird Wrote:

-------------------------------------------------------

> Lots of threads on here about Fusion...all

> generally very bad. The council own the property,

> Fusion run and manage it, very poorly. Just like

> G4S running the security for the Olympics.... The

> council don't seem to do anything about it. Fusion

> used to have really good staff that all cared.

> They were told that they all put too much focus on

> customer service and needed to concentrate on

> sales, hence the decline. Fusion got rid of the

> good ones.

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Tf any gym catered for the January rush then it would have over capacity for much of the rest of the year (try an early morning in November!) This isn't to detract from the other problems there, but it is a fact.


Classes used to be good, however the organiser that I knew has long gone and I haven't been for ages. I would try a couple without joining (if that is still allowed) to see if you like the classes first. I think that you need to find a teacher that you gel with and that is not necessarily within the gyms remit - and this is especially important with yoga/pilates.

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  • 3 months later...

Never had a problem with the gym, yes the machines get busy but usually drops off in March when the New Years resolutions come to nothing.


The most infuriating thing is the lockers, not sure why people think they have the right to save themselves a locker. It is getting more difficult each day to find a free one. It's unnecessary & selfish.


Myself & others have complained several times but nothing seems to change. Putting a sticker on the culprits lock just has no effect, there has to be consequence. They should put a sign on the wall saying they will cut the locks at the end of each evening & see it through. People would start to get the message.

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