Virgin media broadband broken

[Al&Em]

Barely worked since Monday - was told last night it's a local fault and would be fixed by 10pm last night, but no joy yet. Anyone else having problems? We are in 'south side' ED near the horniman...

Anyone else been told any useful indications of how long this might last?

[sophiesofa]

Ours still works - we're on lordship lane near the old police station

[Countrlass22]

Ours been fine,near Ed station.

Did you phone virgin?

Fault needs reporting..

Hope you get resolved soon.

[newboots]

We are fine at the moment (although its always patchy) we're on the FH side of East Dulwich too.

[nunhead_man]

I'm interested by the Virgin infra structure - goes back to when in the 1990's NTL installed and provided what was the only domestic supply of optic fibre - implementation was interesting - one place we lived there were boxes in the street but no cables - confused the bods who came around to try to supply our service! And none where we are now either.

Making optic fibre joints is not like joining two copper wires together - it is akin to curing glass - you need a quite complex joining jig - e.g. http://www.fibrefab.com/products/tools-test-equipment/fibre-optic-cold-curing-termination-and-inspection-kits/

And you do need to know where the cable runs are - amongst all the 100 year old legacy of "knitting" of pipes and cables under out streets :-)

[Calum]

Had issues on Friday night but all been fine since at goose green end.

[MissWiggy]

Anyone else having issues with lack of Broadband and tv? I'm in SE22.

[another annie]

We're halfway up Landcroft Road.

I phoned Virgin a couple of hours ago as Catch up tv and iplayer hasn't been working for a couple of days, and the picture has been freezing occasionally when watching normal tv. They said there is a problem in our area causing 'intermittent' problems to customers that may not be fixed until Monday 1st December. I just said 'ok, thanks' and rang off before thinking Monday!? - that's a week without service then...

Now the thing's not working at all.

[MissWiggy]

Yes that's what they told me too. No broadband since yesterday morning and now no TV either.

Pretty poor service to say the least.

[dv1]

I am pretty sure Virgin Media don't monitor the East Dulwich Forum. Take to Twitter and this often gets results, especially if you have more than a few followers.

[MissWiggy]

I'm certain they don't monitor the EDF.

I didn't post on here in the hope I would be able to embarrass them into doing something, but in an effort to share information given the trouble I have had getting anything out of them.

[Gem1]

I have been told there will be no service until Monday, we are located near Heber School. We will be refunded a life changing ?6!

[dimples]

I've been having signal problems all today , we are on Belvoir road

[Bic Basher]

At least you had VM installed. When I booked an install, they couldn't get into the cabinet which is situated inside a locked room which is owned by Southwark Council.

Ended up using the much criticised TalkTalk instead which uses BT's Openreach network and not had any downtime.

[MissWiggy]

Gem1 - that's near me too.

I've just been told that the "complete lack of broadband and tv" will be rectified by 0030 hours tonight.

There will then be intermittent service until Monday when the service will return to normal (whatever that means...).

The person I spoke to couldn't even give me any information re compensation.

[nikthegreek]

No VM broadband or TV on Goodrich Rd - 2nd outage two weeks :o(

You need to speak to the billing team to get compensation which is calculated as the daily amount that you pay for your VM service

The Customer Retention team can pay larger amounts - they are available 8am-8pm

[Indiana]

We are landcroft too and have had no internet or tv since yesterday- managed to get through tonight and was told it would be fixed by 1230 lunchtime tomorrow

They will refund us the days we have been without - when I said they should owe us more she put me through to retentions. They were closed.

Brilliant.

[MissWiggy]

I've just received a text saying the fault has been fixed.

Can anyone verify this?

[Hawley]

According to the prerecored phone message they are carrying out some tests and everything should be back to normal by 4pm. HOWEVER, I had quite a long conversation with them at about 10pm last night during which I was told the fix would likely only be temporary. Great. Apparently the problem is a broken cable and 500+ homes are affected.

[anonymous_third_part]

i'm ditching virgin media and moving to EE. The service is good when it works, but far too unreliable. EE will probably be the same though - but ?33 a month cheaper.

Like all companies, they haven't invested in infrastructure for ages, so it always fails somewhere.

[Penguin68]

Whilst I have no particular brief for Virgin Media - a broken cable affecting 500+ customers is quite likely to be the result of third party activity (JCB through the cable) rather than an investment failure. Most of their co-ax infrastructure is no older then 30 years (most much younger, particularly any fibre they have in the sustem) - for their type of cable that's not long and should last if not interfered with - but cutting through it will always be a problem. Problems with switches, line cards and software (where technology is fast moving) are more likely an investment/ upgrade problem. But a pipe is a pipe.

[dimples]

I had a terrible time with EE on Belvoir road :(

[Bic Basher]

dimples Wrote:

-------------------------------------------------------

> I had a terrible time with EE on Belvoir road :(

I believe Anon Third Part is changing to EE's ISP which uses BT Openreach infrastructure. which shouldn't be that much of a problem in comparison to EE's mobile service which is bad in parts of ED.

EE will also be soon offering a tv package which is delivered over the internet using a set-top box. BT and TalkTalk also offer similar.

[ponderwoman]

After no service for 3 days in Oakhurst Grove, engineers today said the amplifier in Kelmore Grove was broken.

They also said they are having a lot of trouble with rats in the conduit.

This evening it is running again at half speed, which exceeds expectations.......

[Lollipop]

In Belvoir Road, it is slow as treacle and I am having to reboot my router every half hour. Trying to call them but there is a 10 min wait to get through. Anyone have an update on when it might be fixed.

Managed to log onto the web site where they gleefully annonced I was due a 'super fast upgrade'. I'd settle for an existng service.

might take to twitter to complain....