Dulwich Medical Centre

[KestonKid]

I'm pretty hopless at maths, but isn't a important factor in this the number of doctors on duty?

[bawdy-nan]

well, yes. 25 hours of gp appts would mean, I suppose 5 doing 5 hours worth a day or 4 doing 6 hours a day (which sounds a bit intense). I don't know what is considered normal for gp hours a day devoted to appts. If less than 5 or 6 hours then you'd need more gps on duty. The surgery is vey well equipped with consulting rooms so one assumes that was factored in when they planned and built the practice...

[James Barber]

Hi bawdy-nan,

I'll find out. as soon as I know will report back.

[Jeremy]

bawdy-nan Wrote:

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> 4 doing 6 hours a day (which sounds a bit intense).

I have a few friends who are GPs (for some reason had a lot of medic friends at uni), they seem to work 8-9hr days. Which on the face of it just sounds like a normal day's work, but then you realise that they can't take coffee breaks, or waste time posting junk on internet forums!

[bawdy-nan]

Jeremy Wrote:

-------------------------------------------------------

> bawdy-nan Wrote:

> --------------------------------------------------

> -----

> > 4 doing 6 hours a day (which sounds a bit

> intense).

>

> I have a few friends who are GPs (for some reason

> had a lot of medic friends at uni), they seem to

> work 8-9hr days. Which on the face of it just

> sounds like a normal day's work, but then you

> realise that they can't take coffee breaks, or

> waste time posting junk on internet forums!

Yes, indeed! My calculations are rather bizarrely and unreasonably harsh and assume an appt every 10 minutes for 6 hours which can't be right! And, of course there is other work that isn't seeing patients - letters, reports meetings etc etc etc. I don't think the GPs there aren't working hard enough I just think there might not be enough of them given the numbers of registered patients.

[Cedges]

I've just registered online with no problem but I need an appointment with the pharmasist and this isn't an option to book online....grrrrr!

[James Barber]

Let met ask if this can be added to the online appointments.

[Sue]

I just clicked on the red link to register at the top of their website, which says "Register via our online registration form", and it links to a page with tabs for non English speakers, temporary residents, contact details (of the surgery), careers and practice policies!

But absolutely no way to register via an online registration form!

I tried the "Appointments" menu and "New ways to book appointments", and there is apparently no way there to register either.

Can anybody help? Am I in the wrong place or on the wrong website? I'm using this one:

http://www.dmccrystalpalaceroad.co.uk

This website does however have a link enabling you to register to receive text message reminders - which according to someone above they no longer send out :(

ETA: Ah, OK, I see it's via a different link "Book appointments online".

Somebody needs to get the website together ....

[Sue]

Well, I "successfully" booked an appointment for Thursday, which is good.

However it was confirmed before I had finished entering the reason for the appointment, so whoever reads it will be a bit surprised by "numb fr" - I couldn't go back to correct it ..... numb fingers if anyone is wondering ..... :(

[Cedges]

Thanks James. A request for a phone consultation would also be helpful online. I'm more than willing to use the options available to free up GP time, as long as i can access them!

[James Barber]

do we have any website design experts who could give DMC an hour or two of their time to help DMC make the DMC website clearer?

[redjam]

James Barber Wrote:

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> do we have any website design experts who could

> give DMC an hour or two of their time to help DMC

> make the DMC website clearer?

You're kidding, right? A business with over 10,000 registered users and all the profit streams that come their way should be able to get their act together to provide a decent working website without relying on their own patients to volunteer their time to help them with their IT issues!

[James Barber]

I don't think they have the skills to appreciate what they need to do around web design. So yes I appreciate the craziness of even having to suggest it but it needs doing ASAP. I wont this sorted ASAP. Do you?

[Sue]

James Barber Wrote:

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> I don't think they have the skills to appreciate

> what they need to do around web design.

All they've got to do is go through their website bit by bit and ascertain:

1. What links are not linking to the correct part of the website

2. What information is out of date and needs updating

3. What information should be on there but isn't (if any)

4. What links are apparently in more than one part of the home page but linking to different places

Then it would probably take a web designer not more than a couple of hours' work to put things right.

I too don't see why somebody should do this voluntarily.

[Pickle]

James Barber Wrote:

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> I don't think they have the skills to appreciate

> what they need to do around web design. So yes I

> appreciate the craziness of even having to suggest

> it but it needs doing ASAP. I wont this sorted

> ASAP. Do you?

Agree, they probably don't have the skills. But they have the money to hire someone who does have the skills, just like any other business needing assistance with their website!

[Sue]

A web designer doesn't just work in the dark!

They design a website according to the needs of the client!

The skills required are technical skills, which surely only come into play once the client decides what is required.

In this case, the website is basically there already. It just needs somebody from DMC to go through each bit of it and identify errors (including links going to the wrong place), omissions and duplication. It doesn't need somebody with any technical skills to do that!

Where the technical skills come in is then translating the required amendments into the techie language, html or javascript or whatever.

[Beej]

*face palm* worst mistake I ever made was leaving Villa Street Medical practice in the middle of the Aylesbury estate walworth, now that's a practice with some serious mullah behind them - I never waited in my life for an appointment and they even had a tropical diseases section too, so I got my malaria tablets for my hols in a jiffy!

[Countrlass22]

Dmc chadwick road

Also same issues

For me consistent problem submit online repeats requests.

Many occasions now ring 48 hours later to chemist to check prescription threw.

To hear nothing recieved call dmc not done see nothimg.

I'm logged clearly is in system.

Then told as running out get gp do as urgent

Then that's usally it sorted.

But ask any issues online system yes afraid we do.

Rather say that outright than accuse patients not actually submitting request.

Such stress on me when so unwell.

My partner ended up going to surgery as staff hung up on him wasn't rude.

Blatant lying saying didn't say such such.

Fact is still lack gps only 1 full te gp.

Always submit my number in case medical query several times is but no call.

Have ring them when go collect my medicine at chemist to find either not done or items missing.

To then be told was query had tell my hospital consultant issues dmc pharmacist keeps refusing give me repeat medications that consultant prescribed.

He has had to

twice now write to gp ask my medication not be altered without his permission.

So that was sorted.

Now actual appointment care can.not fault, .

Been there since 2002.

Do give feedback patients participants group.

Also had hospital letters sent no follow on care responding to consultants changes in care.

Which used get letters for.

Give them credit last week did call me say gp found letter and discussed how could follow on care.

Hope they also being monitored.

[mummydaddyme]

Well I have tried registering all 5 members of my household and all i keep getting is that the information that I am entering does not match the details that the practice holds.

[Sue]

mummydaddyme Wrote:

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> Well I have tried registering all 5 members of my

> household and all i keep getting is that the

> information that I am entering does not match the

> details that the practice holds.

Could it be that somebody in the practice has made a typo when entering your details?

If say there was a letter wrong in your surnames, or a digit wrong in the house number, then there wouldn't be a match.

[hpsaucey]

Sue Wrote:

-------------------------------------------------------

> mummydaddyme Wrote:

> --------------------------------------------------

> -----

> > Well I have tried registering all 5 members of

> my

> > household and all i keep getting is that the

> > information that I am entering does not match

> the

> > details that the practice holds.

>

>

> Could it be that somebody in the practice has made

> a typo when entering your details?

>

> If say there was a letter wrong in your surnames,

> or a digit wrong in the house number, then there

> wouldn't be a match.

I've also tried and failed. I've tried 'old' and new postcodes. I've tried the two varying surnames of household members etc. etc. And also failed to register ... again.

HP

[lemonellen]

Sue Wrote:

>

> Could it be that somebody in the practice has made

> a typo when entering your details?

>

> If say there was a letter wrong in your surnames,

> or a digit wrong in the house number, then there

> wouldn't be a match.

I think it might be a bigger issue than that. The same happened when I tried to register, but the receptionist read back my details to confirm I was definitely on their records. He said I can sort it out when I go in. I got the impression this has been a common occurrence.

[Sue]

lemonellen Wrote:

-------------------------------------------------------

> Sue Wrote:

>

> >

> > Could it be that somebody in the practice has

> made

> > a typo when entering your details?

> >

> > If say there was a letter wrong in your

> surnames,

> > or a digit wrong in the house number, then

> there

> > wouldn't be a match.

>

> I think it might be a bigger issue than that. The

> same happened when I tried to register, but the

> receptionist read back my details to confirm I was

> definitely on their records. He said I can sort it

> out when I go in. I got the impression this has

> been a common occurrence.

Sounds like they need to get all their IT systems thoroughly overhauled by someone who knows what they're doing.

[hpsaucey]

Sue Wrote:

-------------------------------------------------------

> lemonellen Wrote:

> --------------------------------------------------

> -----

> > Sue Wrote:

> >

> > >

> > > Could it be that somebody in the practice has

> > made

> > > a typo when entering your details?

> > >

> > > If say there was a letter wrong in your

> > surnames,

> > > or a digit wrong in the house number, then

> > there

> > > wouldn't be a match.

> >

> > I think it might be a bigger issue than that.

> The

> > same happened when I tried to register, but the

> > receptionist read back my details to confirm I

> was

> > definitely on their records. He said I can sort

> it

> > out when I go in. I got the impression this has

> > been a common occurrence.

>

>

>

> Sounds like they need to get all their IT systems

> thoroughly overhauled by someone who knows what

> they're doing.

It would be interesting to know if the other practices using this online registration system (I noticed the Gardens and Nunhead on there whilst searching for DMC) have similar issues!

HP

[bawdy-nan]

I think the "does not match your records thing" when trying to register for online services is "normal". It happened to me and I had to go into the surgery to fill in a form and they were able to register me for online services then. So, a bit tedious, but, certainly in may case, it wasn't that my details weren't held correctly