The Patch/the Mag/The Lordship

[The Lordship Pub]

Sue Wrote:

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> taper Wrote:

> --------------------------------------------------

> -----

> > Ooh Lordy, what a dismal time we had here. Late

> > lunch today (Saturday); 50 minutes waiting for

> > order, didn't appear. Had to cut losses and

> > leave. Landlord nice though.

>

>

> Same here. We went for a late lunch too - an

> expensive treat and to support a new venture - and

> were very very disappointed. We went with very

> high expectations and lots of good will.

>

> What on earth went wrong? Both kitchen staff and

> waiting staff seemed to be drifting aimlessly

> about, with little sign of much food appearing and

> not much apparent care for the punters waiting for

> a meal which never appeared.

>

> The actual food was OK, though I have never

> previously come across a cassoulet where the meat

> isn't cooked in with the rest of the ingredients

> but just appeared to be roast lamb sliced and

> laid across the beans and chorizo.

>

> But really. How long can it take to produce a cold

> dessert from the fridge? It was clear that we

> weren't the only dissatisfied customers. One table

> cheered when their meals eventually appeared. One

> customer sat for ages with nobody clearing his

> plate away, let alone asking whether he wanted

> anything else.

>

> There were long periods where there was no food

> appearing at all, just chefs ambling up and down

> the kitchen with empty containers.

>

> Sorry Lordship but you really have to up your

> game. Teething problems maybe, but the staff

> appeared inexperienced or untrained or possibly

> both. We shan't be back until the teeth are well

> and truly through. Hope for your sake that is

> soon.

>

> The place wasn't even anywhere near full.

>

> We were there for nearly two hours. It felt like a

> lifetime.

>

> It's one of the few occasions ever when I haven't

> left a tip :(

Again we are truly sorry for today's lunch service I will ensure it does NOT happen again. It goes completely against what I try hard to achieve & that is happy customers, clearly I have failed on this occasion. I must thank you for giving us the opportunity & supporting us & I am disappointed to have let you down, to say the least. I hope we have not completely alienated you.

[taper]

Don't worry about it. And thanks for replying. Teething problem I am sure.

I'll be back if you sort them out!

[The Lordship Pub]

Thank you. I assure you we have already addressed all the issues & are in the process of sorting them all out one by one & very quickly.

[MrBen]

Give them time people...I'm glad they've had a soft opening. I've planned to visit in a few weeks time as Jah says...

[Sue]

Also from me, thanks for replying.

Hopefully it was all a temporary glitch and I too will be back once things have settled down.

[KidKruger]

I'm all for allowances when places open anew etc. but if you're forking-out ?30, ?40, ?50+ for two for the privilege is it really on, just because it's a new place ?

Where's the give for the customer ?!

[Mustard]

How much did this debacle cost? Full price, half price, or was the bill waived?

[Mrjacko]

Went for Sunday lunch yesterday at the Lordship

Very good service. We only had a main, drinks and coffee.

In and out in under an hour

Food was excellent. Portion sizes were generous.

?24 a head (Four of us)

Family very happy and very willing to go back.

Great to have a family pub/resturant back.

Definatly going to be a stop on the way to/from the cinema

[Help-Ma-Boab]

Maybe should do what the comedians do pre Edinburgh. Cheaper prices till they nail it. I've been in for a couple pints. Was nice enough if lacking in punters for a Saturday afo. I hope it thrives once all niggles sorted.

KidKruger Wrote:

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> I'm all for allowances when places open anew etc.

> but if you're forking-out ?30, ?40, ?50+ for two

> for the privilege is it really on, just because

> it's a new place ?

> Where's the give for the customer ?!

[JohnL]

richard tudor Wrote:

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> Seabag Wrote:

> --------------------------------------------------

> -----

> > Talking of pubs, what's happinging with The

> Albert

> > in Bellenden Road

> >

> > Is it being poshed up/hispterfied

>

>

> It is showing all the signs. Think you can say the

> old Albert is no more.

Not until it applies for an extension to 1AM on Fri/Sat

will I believe this.

[derwentgrove]

Had Sunday lunch here yesterday and have to agree with the positive reviews. Good portion sizes, sensibly priced red wine and attentive service. Will be back soon!

[Sue]

Mustard Wrote:

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> How much did this debacle cost? Full price, half

> price, or was the bill waived?

We paid the full price (didn't occur to me not to actually) but The Lordship has since kindly offered us a free meal to make amends, which I think is a nice gesture.

[suzplum]

We had a lovely roast there yesterday, the lamb was cooked perfectly and the staff seemed very friendly :)

[kvawter28]

It might be in the chain somewhere, but does the Lordship have a phone number?

[Mustard]

Sue Wrote:

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> Mustard Wrote:

> --------------------------------------------------

> -----

> > How much did this debacle cost? Full price,

> half

> > price, or was the bill waived?

>

>

> We paid the full price (didn't occur to me not to

> actually) but The Lordship has since kindly

> offered us a free meal to make amends, which I

> think is a nice gesture.

That's great, and good of them to do so, unlike the Brickhouse bakery who offered a punter a refund of the overcharged part only for overcharging on an already expensive coffee. Why not offer a free coffee instead? Saw it on their twitter feed.

[Dodo1]

yes- and it's not working!

[Sue]

Dodo1 Wrote:

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> yes- and it's not working!

What isn't?!

[lucy_n]

We went for a later Sunday Roast yesterday and we were very impressed. The food was delicious, very generous serving sizes, plenty of gravy and I even got a Yorkshire pudding with my roast pork. The place looks great, the staff were friendly and attentive and the food was yummy (possibly the best pub roast I have had). We will definitely be going back and I am looking forward to trying their non-roast food.

[speedbird]

Sue Wrote:

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> Also from me, thanks for replying.

>

> Hopefully it was all a temporary glitch and I too

> will be back once things have settled down.

Seriously Sue, give them a break. What next? One of your recipes to improve their menu?

[Heber P&F]

speedbird Wrote:

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> Sue Wrote:

> --------------------------------------------------

> -----

> > Also from me, thanks for replying.

> >

> > Hopefully it was all a temporary glitch and I

> too

> > will be back once things have settled down.

>

>

> Seriously Sue, give them a break. What next? One

> of your recipes to improve their menu?

I think you're out of line there, Sue made a comment, the pub responded, Sue thanked them for responding. All very grown up...

[Sue]

speedbird Wrote:

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> Sue Wrote:

> --------------------------------------------------

> -----

> > Also from me, thanks for replying.

> >

> > Hopefully it was all a temporary glitch and I

> too

> > will be back once things have settled down.

>

> Seriously Sue, give them a break. What next? One

> of your recipes to improve their menu?

Excuse me?

I have been wishing them well on here. I and several other people subsequently had a bad experience, and one other person posted on here about it.

I don't see you attacking them? Why not?

The Lordship has gone out of their way to make amends. As far as I'm concerned that's the end of the matter.

So why raise it again?

ETA: Thank you, Heber PandF

[Jeremy]

Sorry... but did chuckle a bit at the thought of Sue emailing them Nigel Slater's cassoulet recipe...

[Sue]

Jeremy Wrote:

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> Sorry... but did chuckle a bit at the thought of

> Sue emailing them Nigel Slater's cassoulet

> recipe...

:))

[speedbird]

Jeremy Wrote:

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> Sorry... but did chuckle a bit at the thought of

> Sue emailing them Nigel Slater's cassoulet

> recipe...

I'm sure they would chuckle too!

Sue, you do come across so aggressively, for instance, your comment to me:" I don't see you attacking them? Why not? "

The answer to that is that I like to give people the chance to not just survive but prosper. You seem to always put a veiled assumption in. So just to be clear, I have nothing to do with this pub. I have lived here all my life, I just want our area to be appreciated and thrive.

[Sue]

speedbird Wrote:

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> Jeremy Wrote:

> --------------------------------------------------

> -----

> > Sorry... but did chuckle a bit at the thought

> of

> > Sue emailing them Nigel Slater's cassoulet

> > recipe...

>

> I'm sure they would chuckle too!

>

> Sue, you do come across so aggressively, for

> instance, your comment to me:" I don't see you

> attacking them? Why not? "

>

> The answer to that is that I like to give people

> the chance to not just survive but prosper. You

> seem to always put a veiled assumption in. So just

> to be clear, I have nothing to do with this pub. I

> have lived here all my life, I just want our area

> to be appreciated and thrive.

I think you have completely misunderstood my point.

Maybe go back and read my posts on this thread? And other people's posts?

Also please could you point out where/what my "veiled assumptions" are? That apparently I "always" put in?

Sorry to be so aggressive :)

And (sorry to be so aggressive again) but maybe you could ask yourself why you needed to have a go at me on a thread about a new local initiative which hopefully will indeed thrive? What's that all about?