Station Manager Corner

[SMBJones]

Hi

I have sent an email to our performance team and I have requested some data on this service, I will get back to you asap

Barry

plimsoul Wrote:

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> hi

>

> sorry but it's a very specific moan called the

> 09:21 from east dulwich to london bridge. i will

> admit that last week there were 2 days when i

> didn't get the train but does this ever, i mean

> EVER, roll in on time? it's the first train in

> over 15 minutes and more often than not it's

> late.

>

> why?? it's driving me crazy. today it was a broken

> down train, the other day a signal, before that a

> faulty train. what is up with wimbledon?

>

> i am sorry but it's just not good enough in what

> is considered 'peak time' to be happening this

> frequently.

>

> thanks.

[SMBJones]

Hi

I am afraid this is correct, they constructing the new roof over the old, these crane movements are very delicate operations and have to have clear space underneath hence closing the concourse off at night (elf and safety as you put it)

I keep promising that I will update the London Bridge situation as there will be a lot of disruption over the next 9 months. I will sit down over the next few days and post regarding this

Glad you like the new shelter

Barry

Ladygooner Wrote:

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> Barry - many thanks for the new shelter on

> Platform 1 - very welcome today!

>

> I have a question about the closing off of

> platforms 13-16 at night. You have to go up and

> down the bridge to reach these platforms late at

> night. The railway staff yesterday told me it's

> because of the cranes working at the Shard and

> 'elf and safety. Do they really use these cranes

> at night or was he just fobbing me off?

[SMBJones]

Hi

Sorry for the inconvenience this has caused

There are new posters/maps outside the station stating clearly where the bus replacements are situated, hopefully no more issues in the future

Barry

bloonoo Wrote:

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> Hiya

> Know this probably isn't your area and I always

> seem to be moaning on this thread (sorry!!) but do

> you know who I can complain to regarding the rail

> replacement service that never turned up

> yesterday? According to the national rail site,

> there was replacement services to London Bridge at

> 16.27, 16.40 and 16.57. I turned up at 16.15,

> waited at the wrong stop (the sign on the bin

> really wasn't that helpful - 'sorry there's no

> trains running to london today'), a bus came along

> but it was for Victoria and the drover said the LB

> ones were on the opposite side of the road (at

> this point this was the first rail replacement

> service, hadn't seen any on the other side of the

> road). So off I trundled to the other side of the

> road, waiting for 45 mins for a bus that never

> appears whilst missing plenty of 40s and 176s. I

> ended up darting across the road to jump on a 176

> as it was clear the rail replacement wasn't going

> to turn up. It would have been helpful for the

> sign on the bin to say which bus stop to wait at

> for which London destination, and how regular the

> busses were also.

> Thanks in advance and sorry again for constantly

> complaining!!

[SMBJones]

Hi

The new "Piazza" will be on the opposite side of the station and it will also create a 2nd entrance. The new retail units will formed from the bricked up arches, these are still in discussion as to how they will be refurbished

The main bridge itself is indeed a real mess and I have been onto Network Rail regarding the graffiti, since reading your posting I have sent an email to another contact and hopefully we can get this sorted with the Queens Road refurb

The ELL is scheduled to run through from May 2012, two of my small stations will come under LOROL's remit at the same time, those being Clapham High St and Wandsworth Road. Queens Road Peckham and Peckham Rye will remain in Southern's franchise. Unfortunately there are no current plans for escalators or lifts I am afraid

Barry

Shane Clarke Wrote:

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> Barry - Your note that Queens Road Peckham is to

> get a new piazza (where?), entrance (where?) and

> retail units is all very interesting and

> encouraging. Have you any further details?

>

> Also, I understand that the East London Line will

> not arrive in QRP until later Dec 2012. Are there

> any plans to invest in elevators or esculators.

> There are a lots of young mothers with prams and

> elderdy folk for whom this would really help open

> up travel opportunities.

>

> Finally, could something creative be done with the

> bridge over Queens Road to disguise the graffiti

> and perhaps provide a welcome to the area. Have a

> look at what they've done in Kilburn as a really

> creative example.

> http://www.signalproject.com/kilburn-tube-mural

>

> Keep up the good work. Cheers, Shane

[SMBJones]

Hi, There have been few postings regarding the 0921 from ED to London Bridge, I now have some information from the Southern Performance team, I will try and keep this simple as possible

Each train route/service has its own unique code, in this case the 0921 is(2E72) The information below relates to the service when the new time table was introduced on December 13th last year.

Trains booked 34 ? 2 were cancelled due to driver and stock shortage.

On average the train departs East Dulwich 7 late and the most common departure time is 3 late.

On average the train arrives at LB 5 late and the most common arrival time is Right Time.

17 trains (55%) of the trains that run are Time to 5, of which 14 trains (45%) were Right Time.

11 (35%) have been over 10 late, much of which occurred between 16/12 and 18/01.

The reasons for the delays have been various; however, many of the delays are because of an unexplained loss in running, which is causing knock-on delays to the service. Also the severe weather during December caused considerable problems.

The ?2E? services are now subject to an investigation by the Right Time Railway Group for the area. They are studying the clash in timings in and around the Streatham area - particularly at Streatham South Junction.

I will keep you informed of the outcomes and hopefully we can find a solution and get it rectified ASAP. In the meantime I will continue to monitor the 2E's through my route

I can only apologise for the inconvenience this has caused but we are now looking for a solution

Regards

Barry

[Bic Basher]

Hi Barry,

I know Denmark Hill isn't under your remit, but do you know if the station's being transferred to LOROL or staying with Southeastern in 2012?

[Ladygooner]

Sorry to bother you Barry, but the light is out at the bottom of Platform 2. Is there anyone else we can email about ED station to save you the trouble?

[bloonoo]

thanks

[SMBJones]

Hi

Dont worry about sending these through, however I do expect my staff to be more proactive! This has now been faulted

Barry

Ladygooner Wrote:

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> Sorry to bother you Barry, but the light is out at

> the bottom of Platform 2. Is there anyone else we

> can email about ED station to save you the

> trouble?

[SMBJones]

Hi

LOROL trains will be stopping however the station itself will remian under Southeastern

Barry

Bic Basher Wrote:

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> Hi Barry,

>

> I know Denmark Hill isn't under your remit, but do

> you know if the station's being transferred to

> LOROL or staying with Southeastern in 2012?

[Ladygooner]

You can put me on the payroll if you like!

SMBJones Wrote:

-------------------------------------------------------

> Hi

>

> Dont worry about sending these through, however I

> do expect my staff to be more proactive! This has

> now been faulted

>

> Barry

>

> Ladygooner Wrote:

> --------------------------------------------------

> -----

> > Sorry to bother you Barry, but the light is out

> at

> > the bottom of Platform 2. Is there anyone else

> we

> > can email about ED station to save you the

> > trouble?

[Loz]

Loz Wrote:

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> Barry - I often have to travel out of London by

> train from Paddington. I buy my ticket from the

> machine at East Dulwich. But, when I travel out

> the gates at London Bridge won't accept my ticket

> and I have to get an attendant to let me out. The

> same occurs on the way back at LB. The

> underground accepts my ticket and the gates at

> Paddington accept it, but not London Bridge. Do

> you know why this happens and can it be fixed?

SMBJones Wrote:

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> Hi, to get to the route of these issues and deal

> with it, I need to know what code flashes up on

> the gate line when you try to gain entry. Once I

> have the codes (ask the staff if unsure, they will

> see the number on the system) I can look into this

> for you.

Hi Barry,

Finally got round to checking this and the code that comes up is "105".

And if it is any help, it's a Super Off Peak ticket.

Loz

[SMBJones]

Hi Loz

This makes sense now, any off peak tickets of this kind have a special restriction on them, this is so gate staff can check that passengers are not travelling during peak times, hence them being barred through the gates

Sorry!

Barry

Loz Wrote:

-------------------------------------------------------

> Loz Wrote:

> --------------------------------------------------

> -----

> > Barry - I often have to travel out of London by

> > train from Paddington. I buy my ticket from

> the

> > machine at East Dulwich. But, when I travel

> out

> > the gates at London Bridge won't accept my

> ticket

> > and I have to get an attendant to let me out.

> The

> > same occurs on the way back at LB. The

> > underground accepts my ticket and the gates at

> > Paddington accept it, but not London Bridge.

> Do

> > you know why this happens and can it be fixed?

>

> SMBJones Wrote:

> --------------------------------------------------

> -----

> > Hi, to get to the route of these issues and

> deal

> > with it, I need to know what code flashes up on

> > the gate line when you try to gain entry. Once

> I

> > have the codes (ask the staff if unsure, they

> will

> > see the number on the system) I can look into

> this

> > for you.

>

> Hi Barry,

>

> Finally got round to checking this and the code

> that comes up is "105".

>

> And if it is any help, it's a Super Off Peak

> ticket.

>

> Loz

[Loz]

SMBJones Wrote:

-------------------------------------------------------

> Hi Loz

>

> This makes sense now, any off peak tickets of this

> kind have a special restriction on them, this is

> so gate staff can check that passengers are not

> travelling during peak times, hence them being

> barred through the gates

>

> Sorry!

>

> Barry

But surely the gates know when it is peak times... and would probably examine my ticket in more detail that the gate staff do!

[Tanza]

Hello Barry - I know Denmark Hill isn't your remit...but I wondered if you might be able to advise me on behalf of some friends coming to London. They asked me to advise on travel cards, but the TFL/south eastern websites have left me baffled.

I have friends coming for a week to London with four kids 8,9, 10, 12. Can you kindly tell me what the best travel cards would be for them to buy so they can use Denmark Hill or East Dulwich to travel into central London? Travel is free for the under 11s apart from on the South Eastern trains commute, so would I be right to think a pay-as-you-go Oyster card for the little ones would be best to cover them for this leg of the journey, during their week's stay? Is there a child fare for this?

For the 12 year old, I guess he would be best off buying a weekly Oyster travel card, plus applying for a photocard?

Thankyou for any advice

[mikese22]

Hi Tanza I'm sure Barry will respond in detail, but as long as they only use Southern or First Capital Connect trains nd avoid the Southeastern ones they should be ok - the platform train indicators at Denmark Hill show the name if the train company so it should be easy enough to avoid the Southeastern trains

[Bic Basher]

Barry, just to let you know if you don't already, the Oyster reader on the larger self service ticket machine at ED isn't working.

(I wondered why people were starting to use the smaller card only machine!)

[nic32]

You work harder than most. How you do it I do not know. But your customers are very lucky to have you as thier station manager. Well done

[sequinstars]

Hi Barry,

Just wondering what's going on with the 09.20 train to Victoria? It seems like it's been delayed by at least 8minutes every day for the last week!

Thanks!

[AllyCat]

Hi Barry

Can I ask why the ticket offices at the rail stations are unable to top up your PAYG Oyster cards or let you buy your weekly monthly one (they only do paper tickets) but tiny little news-agents etc can.... it seems quite silly....

At Peckham Rye station in the mornings there is often a queue for the ticket machines - and not much queue at the ticket office window. As Oyster cards are being encouraged it seems odd that you can't top up at the offices...

Thanks

[the-e-dealer]

The GLA subsidised the Oyster Readers in the Stations but not equipment to Ticket offices. It all costs money

[Bic Basher]

The London Overground managed stations on the other hand, i.e. Forest Hill and Honor Oak Park have Oyster readers at the ticket office as part of their contract with TfL.

[SMBJones]

IMPORTANT INFORMATION FOR PASSENGERS USING LONDON BRIDGE STATION THIS WEEKEND

As part of the on-going Shard project, the bus station at London Bridge station will be demolished and rebuilt. The existing canopy roof over the bus station will be removed on each of the four weekends in March.

The first weekend to be affected is this weekend, 5th and 6th March. The work will require a complete closure of the bus station meaning that there will be no vehicular access to the front of the station. During these weekend closures:

? Taxis will relocate outside of the station. If you need a taxi, you will need to make your way to the temporary rank near the London Dungeon attraction at Tooley Street. There will be Marshals in the vicinity who will help you to find the rank if you need assistance.

? Buses will not be able to serve the station while the work is taking place, so services 17, 43, 48, 141, 149, N21 and N343 will pick up and drop off passengers at locations near to the station. For details of where these services will operate from, please click on the link below:

http://www.thameslinkprogramme.co.uk/app/webroot/files/cache/PG20567_London_Bridge_Canopy_A5.pdf

? The footbridge to Guy?s Hospital will also be closed so passengers will need to access the hospital via the Joiner Street tube exit.

? Passengers who require mobility assistance will be able to speak to any member of station staff, or to any of the marshals outside the station to arrange assistance. Please note that there will be no vehicular access to the front of the station, so please use Tooley Street to pick up and drop off those who require mobility assistance. Step free access to the station and platforms is available from Tooley Street via Joiner Street.

During the closures easy to follow signage and extra bus station staff and customer information assistants will be on hand to provide help and information for you.

Lastly, apologies for not responding to some of the postings, I have been extremely busy over the last two weeks, I will ensure that postings etc are answered by this Friday

Many thanks

Barry

[Michael Palaeologus]

Is it me, or have some of the earlier trains to LB shrunk? I and a number of others position ourselves further up the platform only to have to trot back down as the expected coaches arent there.

I try for an earlier train to avoid over-crowding only to find that the earlier trains are over-crowded becauses they are shorter.

[Medley]

Hi Barry,

Was wondering if any progress had been made on amending the signs at Peckham Rye to show destinations from platform 3 beyond Blackfriars? I think it's important to let passengers know they can travel right through central London and beyond from Peckham Rye - it's a great service. But it seems to fall between the cracks in terms of promotion etc.

Cheers.