Missing Post In East Dulwich (Especially Lordship Lane) not strike related

[bob]

Thank's To James for all his Effort, the reply from them was pathetic, I have phoned that customer line many times and used the link 3 times with the result of two reference No's. They say that they are not aware of an issue with Silvester rd sorting office and no report's of missing mail, if there is a problem contact east dulwich direct, that is not true look at the queue out side on Saterday mornings, the post office do not answer the phone and severn pages over 5334 posts on this forum are all about nothing? some one should be taken to court, is missing mail a criminal offence? if so who should be prosecuted. No post for 2 days, got some to day dated 7th and 8th still waiting for an over due Barclays bill.

???????????????????????????????????

Bob S

[Penguin68]

Bob wrote and severn pages over 5334 posts on this forum are all about nothing? - actually there are 195 (with this 196) posts on this topic - and 5200 and some views. That's still a lot, of course; particularly when a significant majority of the posts (by my reckoning) actually list new individual problems with the mail, but we mustn't over-egg the pudding on this one.

In the past Christmas post chaos has normally come back to normal by mid January - even with the poor weather we have been having, which has clearly disrupted deliveries, what we are experiencing sits well outside 'normality', and doesn't just appear to be a single 'bad' round - which can happen with sickness and cover - but is pervasive, ubiquitous and systemic across the ED postal area.

[bob]

Penguin 68

I stand corrected on the No of posts.

Pervasive,ubiquitous and systemic across ED, agree completely.

Bob S

[Sue]

bob Wrote:

-------------------------------------------------------

> that is not true look at the queue out side on

> Saterday mornings,

xxxxxxxx

Hang on a minute, I'm not defending Royal Mail, perish the thought, but the queue on Saturday mornings is people who are coming to pick up parcels, packets and Recorded Delivery items which they were not in for when the postie called (GRAMMAR!)

[Penguin68]

Amazon deliveries

I was told by the guy at the counter in Sylvester Road today that they have a shed load of Amazon stuff to deliver; it will be going out today (Saturday) and tomorrow - apparently (I didn't know this) Amazon despatch is on the far side of the Severn Bridge, and recent inclemency has caused a backlog - his advice if I was expecting an overdue item (I am) is to get excited on Monday if it hadn't been delivered over the weekend, but to wait till then.

Thought you might like to know

[louisiana]

At present:

- I'm getting misdelivered post almost every time the post person calls. Yesterday and the day before, for example, which were the only two days this week I've received post, I was handed envelopes clearly and correctly addressed to a completely different part of East Dulwich

- I'm getting Recorded Delivery 7 days after it is handed over to the Mail

- Out of 13 packages expected since 3 January (from different suppliers), I've received just 3 so far.

But I have to say things haven't been much better than that for months (since September).

And at least the current postie (we seem to get so many different ones) does not stride through the earth in my garden border, squashing and killing my plants, as the last one did.

[ianr]

Penguin68 Wrote:

-------------------------------------------------------

> Amazon deliveries

>

> I was told by the guy at the counter in Sylvester

> Road today that they have a shed load of Amazon

> stuff to deliver; it will be going out today

> (Saturday) and tomorrow ...

> Thought you might like to know

Did he give any indication of when the shedload began arriving in ED, or how far back the postings dated to? I'm not exepcting anything, but I am curious about their queuing policy and data.

[Penguin68]

ianr wrote; Did he give any indication of when the shedload began arriving in ED...?

No he didn't,but I understood that it had all arrived together and recently, presumably from the district sorting office up-stream and that they had worked out a delivery solution for it (today and tomorrow) - I got no impression that they had been stockpiling stuff at Sylvester Road. I have had (on the days they delivered this week) a goodly pile of stuff delivered, and for the first time since September I got a weekly magazine on the day it should have been delivered. I also got stuff delivered within 24 hours from its known date of desptach.

[Sansoo2]

So glad to hear that it's not only me. I live in Tyrrell Rd and since beginning of December I've noticed that quite a bit of post doesn't seem to arrive. I've had to report at least 4 DVDs from Lovefilm that didn't turn up and if I think about it I know there were a few Christmas cards and monthly statements that didn't arrive either. And I only received post on 2 days last week and yet I'm expecting 2 or 3 bits of regular mail. I was putting it down to backlog from postal strikes, Christmas, weather etc but am now realising that there's something more suspect.

Am about to use the Royal Mail link to complain and can only hope that if enough of us complain they will do something.

[PeckhamRose]

Can't be arsed to start a new thread but just to say this morning - a SUNDAY - I was woken up rudely early at 10.30am with a recorded delivery to sign for! And then later we also had a regular postal delivery.

Sunday!

Poor posties!

[reetpetite]

Me too! Mind you I didn't have any this week till Friday.

[Alex K]

And now, "me three" -- a parcel this morning, by Royal Mail (Sunday! Royal Mail!) about which I'd rung the shipper with my concerns only the day before. Really it does seem that a backlog may be dissipating.

[katie1997]

...and someone on Barry Road will be missing post this week as I have had two wrongly delivered letters (same house number but that is where the similarity ends - wrong road). I don't know how they can confuse matters...

..and I have received precious little post myself since I moved here :(

[James Barber]

Sunday post deliveries and recorded delivery.

Batches of delayed post being cleared.

Perhaps our complaining efforts are having an effect.

Weirdly the Channel4 reporter has stopped calling me and the post seems to be getting back to what we'd hope would be normal. Fingers crossed.

[Luisa]

my reply from Royal Mail:

Thank you for contacting Royal Mail.

I'm sorry to hear about the misdeliveries in your area. Of the huge volumes

of letters and packets we handle, very few encounter a problem along their

way - but we take every single failure seriously, so I'm sorry that you've

had cause to contact us.

I fully appreciate the risk to the security of your mail if our postmen and

women do not deliver mail to the right address - and the obvious

inconvenience it causes you and the incorrect recipient. It's important

that our customers have confidence in us to always deliver their mail to a

secure and high standard, so I apologise again that we have let you down.

To deal with this problem, and based on the information you've provided, I

have been able to take the following action:

. Logged and reported the full details of your complaint

. Passed these details to the manager of the Delivery Office.

The Delivery Office manager will do all that is required to ensure your

mail is delivered correctly in the future.

I hope that the action above resolves your enquiry and concludes this

matter: if you have any other concerns though, please contact us again,

quoting your unique reference number ......

With regard to missing mail, Our 'Lost, damaged or delayed inland mail -

claims form' (also known as a P58) provides customers with the appropriate

framework to help them understand what information is needed to help us

conclude their and our enquiries as efficiently as possible. These forms

are available at any Post Office, or can be downloaded from our website via

this link www.royalmail.com/p58. Once completed, these should be returned

to the FREEPOST address detailed at the top of the form (so no need to use

a stamp).

Once again, please accept my sincere apologies on behalf of Royal Mail for

the problem you've had, and our thanks for taking the time to make us aware

of this. Please be assured that we take letting our customers down

seriously and will use this information to make further improvements.

Regards

John Nairn

Customer Service Advisor

[Jamma]

I too received a parcel on Sunday, posted ten days earlier. Could give the Royal Mail the benefit of the doubt and put it down to the weather. If I didn't live in an area with an endemic post problem.

If one pays for something and it doesn't do what it should you are entitled to a new thing. If someone pays to send me a parcel first class and it doesn't turn up for ten days surely that sender must be due some sort of recompense?

[ruffers]

I'm going to give them the benefit of the doubt that the letter I received today posted on 27/10/09 is just a blip I reckon!

[bob]

We live in hope.

Bob S

[snowylady]

I have had 3 DVDs from love film, one set of photos, and bills and card statements not through.

I have received a reminder for my utility bill...and I have still not yet received the actual bill.

This has been WEEKS since I know some of these went out (we're talking late december) and I'm quite frankly, appalled.

[*Anna*]

I got my December phone bill (to be paid on 4th Jan) and my January phone bill (to be paid 4th Feb) on the same day...just not good enough.

[ultrauk]

I live on Lordship lane & have commented on this thread before. My postman is now becoming just pure lazy. He leaves all the post half sticking out of the letter box EVERY time so when i get home or have been away its still there! Still got missing statements too. This is great advert for a thief. " Lets do that place over cos no ones in! Anyone else having the same problems? :X

[Penguin68]

ultrauk wrote :He leaves all the post half sticking out of the letter box EVERY time.

Do you have a strong spring on your box? - I believe that there are a significant number of injuries each year to postmen who get fingers trapped by steel letter box flaps when they push letters all the way through - if your postie has been injured like that he may be very wary of being injured again. If you have a strong spring, weaken it so that it is more inviting to him to risk pushing letters all the way through.

[bob]

Removed the spring completly did'nt help one jot.

Bob S

[Penguin68]

Removed the spring completly did'nt help one jot.

Then you've done all you can to make your own house deliverable to. Have you thought of leaving a note posted to the door addressed to the postman asking him/ her to deliver fully to you - perhaps noting that the box doesn't have a dangerous spring? Sometimes asking people does help. I'm assuming you are not normally there in the mid to late morning when you probably have your delivery to speak personally. If there was anyone 'in management' in Sylvester Road I'd suggest speaking to them, but I don't believe there is manager based there.

[Fi85]

My partner and I have resorted to getting our post delivered to our parents homes because of the appalling lack of post. We have only had about 2 or 3 letters delivered since Christmas. Complaining to Royal Mail doens't seem to help...