I'm really surprised anyone could find the staff in SMBS "sullen" or "snarling". I've never had anything but polite, friendly and sometimes witty service there. And as someone has already pointed out it's been around for years, long before organic got trendy. I really don't think I understand the point of this thread, it seems like negativity for negativity's sake. Keef, I was really upset by the Whateley Road thread too, but don't lose hope, I'd like to think that thread doesn't represent the whole community.