Thanks Kiera. That is ridiculous. There was no indication at all before the decision to close the office was taken that the problem was only at Christmas, otherwise obviously other options could have been suggested. Sledgehammers and nuts spring to mind. How is he suggesting that our post will be "back to normal in a couple of weeks"? Did he say what measures they are putting in place to do that, and what does he consider "normal", I wonder? As regards SE21, that is horrifying. I hope the person responsible for the thefts has not just been sacked, but that the police are involved? Royal Mail used to have their own Investigation Department, and it investigated things like several thefts from the same office (I am gobsmacked that this wasn't identified. Surely the information must have been relayed to the manager - however it seems that he wasn't exactly doing his job either). Offices used to have watching galleries for the use of investigation staff in following up suspicions (though obviously the thefts may not have occurred actually in the office). I am cynically supposing that following privatisation the Investigation Department has been disbanded to "save money"? If not, it does not seem to be doing its job properly. ETA: Sorry, Burbage's post intervened whilst I was typing this!