AOL was having problems on and off all day yesterday. At one point they had a notice in red on their online help page to that effect (not much help if you couldn't get online to see it!) There was also a recorded message on their phone helpline basically saying "Don't bother waiting twenty five minutes to speak to one of our advisers, they won't be able to help you connect." I hadn't realised it was just in this area though :( Must say, I've always been reasonably happy with AOL in the past, but in the last few months I do seem to have had quite a few problems. Difficulties with my e-address book have been the worst (addresses which I had deleted have been randomly restored by AOL, for example, which is a pain when they are in a big mailing group which is not easy to check). AOL originally said this was due to a server problem which they couldn't say when would be fixed (grammar) and they gave me the great sum of ?5 compensation for the hours I had spent trying to make sure the names in each group were actually correct :-S Now they say I can't edit the group, but have to delete it all and start again. WOT ?!?!?! Anyone know anything about the best way to set up a mass emailing group if AOL can't handle one? It is possible to use another ISP but still keep your AOL email address. Sadly I can't do this as I am locked into a contract (seduced by the free laptop offer - only to find firstly that I had to buy more RAM as the 1gb provided is not really enough if you have Windows Vista, and secondly that the phone provider I also had to move to is far from being, as I was assured, "cheaper than BT"). Oh well, the perils of modern technology, eh :)