Am so sorry to read this and no, not all doctor's surgeries treeat their patients with such disrespect. Ask if there is a patient forum at the surgery and join it. Southwark PCT people often attend. And if all else fails, when you are allowed to choose surgeries outside your immediate area, come to Nunhead Grove Surgery on Nunhead Grove, in... Nunhead! They insist on keeping their 020 number AND using real people to answer the phones. And I am on their patient forum and they're brilliant.