I'm really not surprised by the poor service. It's been shoddy service in there for 35 years and nothing has changed. What did you expect, it's run by Mitchell & Butlers. Again this doesn't reflect well on the rapacious landlords Dulwich Estates. They couldn't run a piss up in a brewery. It's such a shame because it is a lovely spot to sit out front in the summer months. I didn't think it could get any worse but it obviously has. West End prices for a Dog's dinner.