I posted quite a gew times to the other thread saying that in recent years I had always found the reception staff to be incredibly helpful and they have allowed me to book my children in late for appointments on occasion. But I don't really feel like rehashing the debate again. Yes, a one minute late in the evening policy is draconion, if true. As originally you said you were 20 mins late, I am not sure of the truth of it. Certainly, if you were as rude in person as you were in te original thread, yoy probably wouldn't have won any friends amongst the reception staff (and by 6.50pm with no one waiting for that last appt, maybe the dr had left?)