Jump to content

Recommended Posts

Ours (SE5) has been on and off since last week. Came back again this morning, then down again this afternoon for a while. Has just come back. We were told our TV was 'too far away from the router to pick up the wifi signal', even though it has been in the same place and in the same room as the router for years!
over in Nunhead SE15 we had no Virgin Media broadband Saturday > Sunday morning. On calling 'customer service' I was informed that there was an area fault that will effect speeds and connection. This fault is due to be fixed... December the 25th! Maybe Santa's red suit means he works for Virgin. Apparently this 'fault' which is due to 'high demand' was reported in April. Thats a good 8 months to sort it out. A joke of a company with useless customer service

I utterly detest speaking to Virgin Media.

I was told when I phoned today, they had ?an application issue? and couldn?t test my equipment so phone back in 3-4 hours...

Funny how they?ve had a different story for everyone that phoned today.


Wish I could change provider but have no BT line so trapped with them I think. 😡

I utterly detest Virgin Media also. But sadly no-one else is offering their speeds (admittedly when it's actually working) and won't for some very considerable time. They essentially have a monopoly over genuinely high speed broadband. There was a Hyperoptic van in the neighbourhood the other week and I quickly registered my interest but it seems they're about 3 years away from coming to ED.


Tonight's fix has miraculously doubled our speeds back up to what they were 3 years ago. So I'll no doubt be grinning and bearing my need for VM :-(

Yes with vm but not sure we are actually getting the connection speeds advertised - i am a

Techno dunce so not sure where to begin. My ring doorbell can have a bit of delay which my installer was surprised at ( its very close to the router)


If anyone has a suggested alternative it would be much appreciated. Paying almost ?90 a month

For tv phone and internet - half the tv stations we dont watch!


Thanks all

Hey! It?s almost every network provider. Even 3G and 4g is failing. We called out ISP and they said there?s major works to the network and aim to have it over wiht by October 1st!! And yes it Gowan in and out of connection. That?s for both wifi and 3G/4g. Horrible. Kids are going crazy during free time.
  • 1 month later...
After 9 years with Virgin Media on cable, rising prices, appalling customer service and frequently black outs, we switched back to a phone line in October and Zen internet. Highly recommended. Very stable. Great customer service. Switching was easier than we thought.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • If you're talking about who I think you are, I find them more exuberant than rude and usually smiling and polite. But then, I'm usually smiling and polite to them. Can you not wedge open your gate when you're expecting them?
    • It worked. Corbyn did similar although not to the same degree. Momentum had a purge too when Corbyn got in. All his political life he opposed the EU but when it came to the crunch he publicly backed them during the referendum. I believe that was to appease the middle classes that he was appealing to. He messed up big time when wooing the middle classes at Glastonbury whilst ignoring his core working class voters up north. They also happened to be leave voters. He got starstruck and forgot about his politics. Corbynmania was thing, a movement but it was also the making of his downfall. For the many and not the few came back and slapped him right in the face. 
    • Nothing to do with the tories overspending whatsoever eh! Blame the last 10/11 years of blatant mismanagement, incompetence and willful deceit on the poor bastards that were left with the fall out of a complete car crash tory government.   One PM after another falling on their sword. Open corruption and piss taking throughout covid and a legacy of huge debt and destruction yet in your view it will be labour's 4 years in power that bankrupts us in 2029.  Another one that must think people are blind and stupid.  Rejoice rejoice. It's a pity he and his fellow clowns were completely annihilated at the ballot box. I mean they were doing so well after all 🙃🙃
    • Where did I say he did a good job? Yup and Corbyn was very close to Len McCluskey and funded by Unite wasn't he...they're all as bad as each other... Labour have to purge their party of the far-left - they're a disaster. Allan Johnson summed it up so well on election night in 2019....  
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...