Jump to content

Recommended Posts

Has anyone else been experiencing problems with their Virgin Media internet connection (fibreoptic cable)? We have had no problems with ours for 8 months until 3 weeks ago. We seem to lose connection several times a day now (and get the message "connected with limited access" which really results in no access) when we try to connect.


We had someone from the company come down and spend 4 hours trying to fix the problem on Saturday but no improvement yet! According to him, it could be beacuse a lot of people in the area have recently signed up so it's a case of having too many people online at the same time. I don't really buy that!

We had a similar problem for a few weeks. It seemed to go away in the end, so I never got to the bottom of it. Otherwise the Virgin service has been excellent. We have just upgraded to the 20MB service which is fantasticly quick.


BTW, how much do you currently pay? We pay a good ?60 a month, but that includes t'internet, TV, V+ and telephone.

I use Waitrose for broadband, (excellent - haven't had any problems) BT for my line rental and 18185 for calls. They are extremely cheap. half a pence for calls to the United States, plus a tiny connection fee and UK calls are nothing, but there is also a tiny connection fee. I have only a freeview box which is sufficient for my needs. My phone bill for 6 weeks was about ?7.00 and that included loads of long US calls.

Had Virgin (ntl) broadband for 5 years now since I started as a Trialist (they had upgraded the network. Very rarely have a problem but when I do a reboot of the modem usually does the trick. The other reason for problems is sometimes when they (Virgin) are working in an area. It does not show on their system as an issue but other areas are sometimes affected.

Have not had a problem recently though (Nunhead)

Yes I've had a few problems recently, last night especially.

Customer Services did report a problem and it solved itself a while later.

I've had my Broadband with NTL since the trial and have found it very good until recently.

I pay around ?30 for phone and 4mb Bb

I agree that resetting does seem to solve most problems.

Virgin "Catch up On Demand" was u/s last night.

But Broadband & phone all seemed fine.

On the couple of occasions that we have had to call (free!) Virgin to sort something, their call centre has handled things very well.

& still much cheaper than our old BT & Sky bills were.


ps. If the current offer to new customers is better/faster than you existing package, they are willing to upgrade you to the same deal without question. Well anyway, they did for us!

My problem with Virgin is that the Internet suddenly seems to fall into a circularity with the 'Connecting' icon going round and round, but nothing happening. I usually have to shut down the Internet and go back in at least twice before it starts working again.

We have down the telephone line Virgin broadband - the 8mb we subscribe for is lucky if it ever reaches 2mb. 2 years ago we were getting at least 5-6mb but I think Virgin is more interested in getting as many customers as possible rather than thinking about quality of service. The last few days we have also experienced constant outage and having to un-plug/re-plug the modem router to get a signal.


Was thinking of moving across to the fibre optic cable - do people using this find they get close to the advertised line speed or does this also suffer from oversupply?

I hope I'm not speaking too soon but problems seems to have been solved, as connection has been fine for the last couple of days. Fingers crossed- it stays that way!


We have had VM for almost a year and have had no problems with them until now. I totally recommend it and hope this was just a slight glitch.

Mine had another 'episode' for about an hour but seems to be running OK again now. Could always rely on it before but now it is very temperamental. Glad I'm not relying on it for work at the moment but - more importantly - couldn't get my morning EDF fix!
i have the fastest option with virgin and i have been getting this problem lately. sometimes i will be on the internet and then it will cut off and i cannot reconnect again. this problem has come and gone but it is really annoying as i work at home sometimes.

Since I posted on Tuesday saying all was well.......

It would seem I need to open my mouth to change feet.

Last night there was very patchy connection.

With a man seen delving in the box at the top of the Rd during the day.


If still the case this evening I'll give them a call & see what they say.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Local council member for Lambeth leisure dept might be interested
    • Yep I would definitely advise booking Janda. It was rammed and we even had to wait a bit for our reservation. 
    • This reminds me of "the grasshopper" at Westerham when a tabloid paper did an exposé about their swinger parties (many many years ago)  The result was that every man and his dog went there to see if they could get in to a party. Pub did amazing business but think the club may have closed as a result.  Bet the Telegraph article will be great publicity for belair sex parties and every pervert under the sun will invade Dulwich village and the square (of shame) 
    • I find Fusion are Horrendous. When they ran Forest Hill pools it was always (although a new facility at the time) really grubby. Overflowing filthy toilets, dirty changing rooms, slippery floors and filthy swimming pool with cloudy water and Lifeguards who did'nt give a damn about teens  jumping in the pool and making trouble pushing and splashing adult and elderly swimmers. It was grim and I cancelled my membership and joined Dulwich leisure Centre because I got tired of complaining about changing rooms that smelt of p**s and used sanitary products left on the floor...and nothing changing..new managers would come promise improvement and making zero difference. In the End they lost the contact and FHP is run by Better and it really is....Better! I'm now happy to go there its well staffed, clean and well run. Unfortunately unless Fusion loose the contract for the Lido I fear things won't improve.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...