Jump to content

Recommended Posts

spent 9 mins on phone to them this eve being passed from pillar to post.

I was eventually offered ?3 back-compensation for the last 2 weeks which have been predominantly a total nightmare.

Eventually I spoke to someone who paid ?72 compensation immediately.

I also cancelled phone and TV.

I now have a rolling one-month for broadband only at 70Mbs, with no tie-in (due to the 'high utilisation' issue in SE22 area).

Let's see how that goes.

I just argued the case politely (I've had a lot of hassle the last few months and have been saved by buying extra data GBs on my mobile) with each person I spoke to.

Just had an email from Virgin confirming the new 'package' and they HAVE charged me the ?14.99 activation fee which they'd told me they would make sure is NOT applied (as part of compensation). So I guess I'll be back on the phone to them tomorrow. Shame because the last guy I spoke with sounded like he actually knew something, hopefully just an innocent mistake on his part.

Got that set-up fee back and now running BB only (no TV service no phone service) for ?28pm.

It seems faster (70Mb v 20Mb), but I don't know how to measure it.

Not bothered about freeview / antennae - it's all a load of old poo IMO.

We complained to Virgin this morning who confirmed that there is indeed a problem with the wires in the area which won't be fixed until "the end of March". They offered a 50% reduction on our ?25 per month BB charge until then (so ?25 in total) so we then pushed for a retrospective refund to cover prior periods of poor service and were offered 3 months worth (so an additional ?37.50) payable immediately. Worth a 10 minute phone call.

interestingly when I called-up saying I wanted to leave, besides upgrading me from 20Mb to 70Mb Virgin said they'd 'make a coupe of tweaks' to ensure I don't get intermittent service from now on.

For the first time in several months I've had a week of uninterrupted broadband - which is actually feeling like a novelty.

So perhaps it's worth asking to be put through to the team to go through the wanting to leave routine, they seem to ask why what's up and try to fix it, maybe it's possible for your area too ? Just a suggestion

KidKruger Wrote:

-------------------------------------------------------

> interestingly when I called-up saying I wanted to

> leave, besides upgrading me from 20Mb to 70Mb

> Virgin said they'd 'make a coupe of tweaks' to

> ensure I don't get intermittent service from now

> on.

> For the first time in several months I've had a

> week of uninterrupted broadband - which is

> actually feeling like a novelty.

> So perhaps it's worth asking to be put through to

> the team to go through the wanting to leave

> routine, they seem to ask why what's up and try to

> fix it, maybe it's possible for your area too ?

> Just a suggestion



Were you under contract when you had this conversation with Virgin ?

  • 1 month later...
I was having difficulty logging on to emails but they seem to have fixed the problem, I gave them a ring last night and they did a ten minute check and must have found the problem and rectified it. I have the number if you want it?
  • 2 months later...

Where abouts in ED are you @thecat?


TheCat Wrote:

-------------------------------------------------------

> Virgin broadband been shocking this week, hasn't

> dropped out altogether, but been very

> intermittent, particularly in the evening (much

> worse than usual)....just me? Or others getting

> similar?

  • 1 month later...
  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Having had several cats over the past 40 years - mainly rescue, we have a tried and tested routine, Initially confined to one room with litter tray/food/water - we take it in turns to stay for a few minutes several times a day so they become familiar with our scent. They are gradually introduced to the rest of the house. We have a wire cat basket and we place cat in basket and take them outside, over a few days we place basket in different areas of the garden - grass area/gravel area, patio area etc - different flowers/plants. Some of the more nervous cats we walk around the garden on a lead. They get use to the scent of the garden. We have a cat flap in the back door so they have full access - If we need to keep cat in - just block off the cat flap so they cannot escape! We are now down to one elderly cat - who during the summer just laid on the garden chairs and came in for food, but as weather getting colder prefers to sit on a worktop in the kitchen looking out into the garden. So we are back to the cat litter as she is reluctant to go out in the rain/cold.  
    • With fibre you are paying for the speed, which is the number, yours is 300 so if you did a lot of gaming, for example, you would want the fastest possible.  If it's just office work or maybe streaming on Netflix you likely won't need as fast, but, if there are a lot of people in your house all doing their own thing on different devices, then faster speeds are better.  I don't rely on my Wi-Fi much other than when I am using my mobile.  I use Ethernet cables to connect up everything, I Have one cable running from my router, along the skirtings and through a hole I drilled in the wall to another room.  I have attached the plusnet speed guide which gives you an idea of how it works.   
    • I'd reread what you posted and try to summarise.  It just comes across as a rant.
    • Really like living in a country where big brother is  looking at you -, not that it is likely to happen in UK but crime should have stricter consequences.. not just put into jail which I gather is where more bad habits are learnt.                   
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...