I was there yesteday, very noisy with people sitting in the aisles so you couldn't get at the shelves. Apart from stopping borrowers finding books, surely this is against Health and Safety? Was in my day. And yes, they're back to their old practices of having more books piled up that on the shelves. 5 trollies full of books, at least 4 bins overflowing and books just piled up around the terminals.    If we can't find the books, we can't borrow them!!!    And sorry to hear about the troubles. Being a librarian is not the nice quiet job you see on the TV. It's easier to control if you don't let the situations develop, may I say  Lynne