Hello James, Can I add a call for any investigations you can make to sort out the problems making appointments work at the Dulwich Medical Centre. I have sent a complaint to NHS choices but this problem has steadily got worse over the years and no one seems to be sorting it out. Their system is not working and I have no idea how the elderly or more vulnerable patients cope with it. I have a redial button on my phone and today I spent 21mins pressing it from opening to be told there are no appointments left. This is not a rare occurrence! Crazy....