Jane1 - Wiltshire farm foods also supply Apetito ,I think their frozen range is slightly superior . My mum gets the MOW version ,I wouldn't say they are as bad as you describe . You do need to be careful what you select ,you're right chips don't respond to being kept warm in the van and dont arrive in good condition . If meals are arriving dried up it's probably because the edge of the film has been lifted up ( I sometimes suspect this is because the delivery lady has started peeling the film off ready to give to someone on the round but found them not in ,but thats just a guess ) and you need to complain about this . Apetito's number is 0207 639 8722 . My mother was asessed by Southwark and deemed in need of MOW so she pays a subsidised rate ,it's half what you pay if not subsidised . The number is 020 7525 3324 http://www.southwark.gov.uk/info/200407/my_support_choices/2370/contact_southwark_adult_social_care They do an initial telephone screening with the elderly person ,they couldn't care less if that person has trouble hearing or holding the phone ,or whether the person answers questions like " Do you have trouble getting shopping " with a literal " No " . Though of course if the next question were to be " So how do you grt your shopping ? " the answer would be " My daughter gets it " They have a whole list of unexplained questions like " Do you keep money in the house ? " All conducted in a robotic voice obviously reading from a script . No human interaction like you can get in hospitals where they preface exercises like this with a sympathetic " I'm afraid there a lot of questions and some of them might seem odd " ,but then thats face to face . Good luck ,I'd persevere with Apetito ,just be careful not order meals with chips or omlettes . I've never known the food to be cold . Bland ,but not cold .