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Altered Thameslink Service Tomorrow Monday (26th Jan)


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It is pretty disgraceful.


This morning I stayed on the LV train instead of changing at HH for the Blackfriars train as the information boards were so useless.


It is almost as if they try and be as unhelpful as possible.

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but more seriously..


first thing this morning they were reporting "back to normal service"


looks like subsequently there were a whole bunch of other operational problems which banjaxed the service


But my main point was an answer to "It is almost as if they try and be as unhelpful as possible."


As I use them a lot, I'm often left stranded or late by them as well but find that their twitter feed is pretty reliable and that they usually respond to any queries pretty fast


Doesn't make the service any better or get me to work/home on time - but they do try and be helpful

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It got worse again,


9.01 from Nunhead was delayed 15 minutes, then phone apps started saying it was cancelled but the poor chap in the office was still being told it was coming. He was finally updated about 5 minutes after it went through, without stopping, with very few people on it.


9.14 was then delayed but luckily it was pretty quiet and everyone got on as the 9.29 was cancelled.


The chap in the office was really doing his best to keep everyone informed, shame Thameslink weren't doing the same for him.

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My husband's train was delayed and then cancelled last night. In the end he took the bus home.


I was late picking up the kids on Monday, on Tuesday I decided to go via LB only to have my train cancelled. I gave up - worked from home yesterday and today again. Am lucky that I have that option, but really need to go into the office next week. Seriously thinking about buying a bike as that seems to be the only option at the moment. (not so keen on the traffic though)

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stawbs


problem the train cos have during disruptive periods is carriages and drivers get stranded as well. There aren't dozens of spare carriages knocking around at every end of line. So those missing carriages on your train are probably up around Luton somewhere until the train gets there and reattaches


Again, no use to us passengers affected - but it's logistics innit

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Zebedee Tring Wrote:

-------------------------------------------------------

> Has the service deteriorated since GoMoreSlowly

> (or whatever they're called) took over the

> franchise? If so, can the deterioration be

> attributed to the company?



Yes definitely - GOvia have responded by setting up some 'meet the manager' sessions


St Albans side of the link complaining too.


http://www.hertsad.co.uk/news/transport_secretary_condemns_performance_of_thameslink_line_1_3925547

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I missed the 42 by 10 seconds so I can vouch for them leaving!! Then stood in the pi$$ing hail waiting for a 63 (yes I know I am moaning), anyhow bus was rammed but kudos to the driver who took as many of us as possible and Then bus cleared not long after at a tube station (sorry no idea which one but only a few stops after Blackfriars) so if you can hold on for a few stops then you are away..
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