Issues with Virgin Media - anyone having similar problems?

[dmac_1000]

Virgin thru North Cross @ Hindmans Rd back on, for now.

[Willard]

smartie1 Wrote:

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> Not fixed here. No internet or TV (goose green)

Hope you get it fixed, you may have to phone them up (again!) and get them to send a reboot down the cable to your router.

[smartie1]

Ah thanks. I'll call them then. Was trying to avoid having to.

[gsweet87]

Any luck? I am near GG too, and had no internet before I left for work this morning.

[Mick Mac]

We changed from Virgin on Friday last week to BT Infinity - and BT is superb compared to Virgin (Friern Road)

Apparently we were only getting 4 (mpbs or whatever it is called) with Virgin and now 45 with BT.

We didn't need it for work but with Virgin we couldn't download on demand in HD (eg Sky on demand) as the programme would run at a speed quicker than the download speed !!

All works brilliantly now. and we have BT sport at ?6 per month as part of package which was actually the driver of the change. so everyone's happy.

[smartie1]

No luck. Still not TV or Internet. I'm told that there 'might' be a fault locally and an engineer is booked to my house on Friday!

Useless.

[dulwichbloke]

Now fixed - getting 61.86 Mbps download speed. Very inconvenient yesterday though.

[redjam]

Still no TV or internet here and engineer not coming till Friday. Spent hours being passed round various departments this afternoon - the first person offered ?7.68 compensation but told me I'd get more if I went through to another department. So she put me through, the second person said she could only offer me ?2.71, and when I complained and said well in that case I'll go back to the first person, she said she wasn't authorised to let me do that! It'd be funny if it weren't so annoying - ?2.71 barely covers the cost of a coffee for me to squat in a wifi-connected cafe for an hour to get some work done. I'm composing a very grumpy letter to them...

[ribrob]

Anyone having issues with Virgin Media "broad"band today? Keeping getting patches of no connection.

[Raised by Bears]

Rob, our area will have connectivity issues until the January 2017.

Virgin have massively oversubscribed their service in the area and everyone's connection will be choked or patchy until they resolve it.

Was MEANT to be August, then September and now January.

We requested a refund and got a miniscule ?10 per month, so we are in the process of going to the ombudsman about it, as they are STILL advertising for new customers in the area.

[fuzzyboots]

Me too re patchiness.

[Lynne]

Me too. On and off all day

[bornagain]

The service has been rubbish for a long time. We tweeted today and got a reply. Pls everyone tweet @virginmedia #se22 #broadband #meltdown and let's put pressure on them to sort it out asap

[tarafitness]

So fed up with the poor intermittent service

[isnottropical]

Anyone else having problems with internet this morning (near goose green)?

[tarafitness]

Yes, it's down today. My partner WFH on Fridays, so this is less than ideal.

[KidKruger]

seems OK from Crystal Palace Rd, half way down.

[redjam]

It's down near North Cross Road too. I've been told it's an area problem - again. This is the last straw for us and we will be researching other Wifi providers this weekend (quite hard to do without Wifi!). I too work from home so it causes major disruption each time it's down - this is the third failure in six months. And even when it works it's patchy and slow. V. fed up...

[fuzzyboots]

According to the Virginmedia service status site, the broadband problem is almost fixed. Due back on st 2.30. Mine is fine right now (just off Crystal Palace road).

[smartie1]

Also been off here all day - (goose green end of Worlingham RD)

[KateFord]

Site is now saying it'll be fixed at 4.30pm. No connection since 10am on Melbourne Grove.

[lavender27]

it went off earlier, its alright now , near dul library

[worldwiser]

Off all day until about half an hour ago. I've negotiated a rolling credit of ?20 a month since last September because speeds are way down on what they should be. They claim speeds will be back to normal by end of March so I keep claiming my credit every month until they do.

Used to get 170mb, now only 70. In October 2016 they sent me a text, an email and called me to proclaim they were upgrading me to 200mb for free! Not holding my breath.

[Medusa]

My download speed is currently 41mb! So fed up with mediocre service.

[redjam]

Blimey, I've obviously missed a trick, worldwiser. How do you check your broadband speed? I just tried tapping it into google and found a site called broadband.co.uk which said I've only got 58mb at the moment (wifi is back on here) but is that the best way to test it? I've no idea how reliable these sites are.

Don't know how you've managed to negotiate such a good discount - I kicked up a huge fuss last time and was only being offered absolutely paltry sums in compensation - less than ?3! Any tips on how I can claim something back? Though I guess if I'm leaving Virgin (which I fully intend to) it may not be worth the hassle...