KK I have to disagree with your sweeping statement there. You're just as likely to encounter bad/indifferent service in the village as you would down the lane. The lady in question in Au Ciel is always a bit off, but the comedy value keeps me going back as generally the rest of the staff and the cakes, chocolate, coffee are superb. In all the other places I've always experienced friendly service (especially Panin d'Oro). You may be getting confused with some of the natives who can be a bit stuck up, especially when a chav like me is holding up the queue.