I cannot use the On Demand function. I can order and play items, but the playing is staggered and pixellated and unwatchable. I've tried the same item 4 times now over the last week and same problem every time. I have asked for refunds to the account, which they have granted which is all well and good, but I'd rather it just worked in the first place. I have thought about v+ many times but just thought that if virgin can't do the basics, then how the hell will they provide and enhanced service. If any others come forward with their experiences on virgin and v+ then ... well would be interesting/helpful?