We've been members about 3 years. Never had a faulty disk. Have had about 5 disks never get back to Lovefilm, but they have always sent us a new disk as soon as we've reported it missing. They have said they will send us a form to fill out about where we posted them and stuff, but have never actually received one of those (maybe the posties look out for them). All in all I think they're pretty good, but don't blame you for not carrying on if that was you experience in 3 months Watched Ten Canoes the other night which was great. Was based on an Aboriginal story, and co-directed by an Aboriginal gu who still lives as traditional an Aboriginal life as possible. It was beautiful to look at, had some nice light moments, and was just very interesting in terms of learning a bit about a culture which is in many ways forgotten. Just got Tell No One in the post, so will be watching that keenly either today or tomorrow. Hope it lives up to expectation, and will report back.