Villager - slightly harsh assessment but I think I agree with your basic argument. The man in question was undoubtably discourteous, indeed downright rude, but to show a complete lack of regard for the needs of other bank users is also discourteous. It is a shame that we now live in a society where nearly everyone is in a rush rush rush, but that is how it is, and those of us who are lucky enough to have time enough to spare, need to appreciate that others don't. On many a rant thread it is people who don't get their purses/credit cards out until actually asked for payment, or those who don't even start searching for their travel cards until they are actually blocking an entrance/exit that get extremely short shrift. I would think that this is of a similar ilk.