georgia Wrote: ------------------------------------------------------- > For all who work with rude customers - an award > should go to this Virgin Airlines desk attendant > in Sydney: > > A crowded Virgin flight was cancelled after > Virgin's 767s had been withdrawn from service. A > single attendant was rebooking a long line of > inconvenienced travellers. Suddenly an angry > passenger pushed his way to the desk. He slapped > his ticket down on the counter and said, 'I HAVE > to be on this flight and it HAS to be FIRST > CLASS'. The attendant replied, 'I'm sorry, sir. > I'll be happy to try to help you, but I've got to > help these people first, and I'm sure we'll be > able to work something out.' > The passenger was unimpressed. He asked loudly, so > that the passengers behind him could hear, 'DO YOU > HAVE ANY IDEA WHO I AM?' > Without hesitating, the attendant smiled and > grabbed her public address microphone: 'May I have > your attention please, may I have your attention > please,' she began - her voice heard clearly > throughout the terminal. 'We have a passenger here > at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone > can help him find his identity, please come to > Desk 14.' With the folks behind him in line > laughing hysterically, the man glared at the > Virgin attendant, gritted his teeth and said, > 'F... You!' Without flinching, she smiled and said > 'I'm sorry, sir, but you'll have to get in line > for that too.' That was originally done by the late great Peter Cook whilst a stuffy customer and his entrourage were trying to get into the Playboy Club back in the 60s or 70s. But well done to the attendent for remembering it.